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The Belgrave Hotel Tenby Limited - Terms & Conditions.

The following booking conditions together with the general information contained in publicity material and on the website form the basis of your contract with The Belgrave Hotel Tenby Limited.  Please read them carefully as they set out our respective rights and obligations.  In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “we”, “us” and “our” means The Belgrave Hotel Tenby Limited.

Making your booking:  To make a booking, you may either book online (where available), in person or by telephone on 01834 842377.  The person making the booking (“the party leader”) must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking.  By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions.  The party leader is responsible for making all payments due to the hotel.  We do not accept groups bookings in The Belgrave Hotel for the purpose of: e.g. Stag/Hen parties or similar etc. Subject to availability, we will confirm your arrangements by issuing a confirmation by fax, email or post.  This will be sent to the party leader.  Please check this carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. The price of your arrangements and the terms upon which payment, changes and cancellations are made will vary according to which arrangements you book. Please note that all rates are subject to availability.

Cancellations: If we receive notification of your cancellation any time after 4pm, two days prior to arrival, you will be required to pay 100% of the cost of the accommodation element of the break. ( £24.00 per person per night.)  If you cancel your holiday with us before the above times you will be charged £10.00 per person per night up to a maximum of £50.00 per person to cover the cancelled accommodation element of your break.  Depending on the reason for cancellation, it is sometimes possible to reclaim these cancellation charges (less any applicable excess) under the terms of certain insurance policies.  If you have purchased such an insurance policy and this applies to you, claims must be made directly to the insurance company concerned.

Payment:  In respect of all arrangements requiring payment if we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking.  In this case, we will be entitled to keep all monies paid or due at that date and you must pay the cancellation charges shown above depending on the date we reasonably treat your booking as cancelled.

Your contract: A binding contract between you and the Belgrave Hotel Tenby Limited comes into existence when we send your confirmation invoice to the party leader.  The terms and conditions of the hotel, in addition to these conditions, will be applicable to the contract.  British Law will apply to our agreement and to any dispute or claim which arises between us out of it.  Any such dispute or claim must be dealt with by the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.  Changes to these Booking Conditions or the General Information shown in our website will only be valid if agreed by us in writing.

The cost of your arrangements:  Supplements for single rooms or single occupancy of a twin/double may apply.  Superior rooms/suites are often available at a supplement. Please read our General Information section too.  The prices of unsold arrangements may be increased or decreased at any time.  The price of your chosen arrangements will be confirmed at the time of booking.  We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.  Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking.  Once the actual price of your arrangements has been confirmed, no amendment will be made to it.

Changes by you: Should you wish to make any changes to your confirmed booking, you must notify us in writing or contact us on 01834 842377 as soon as possible.  Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by us will be payable.  See also, the specific terms detailed above.

Cancellation by you:  Should you or any member of your party need to cancel your chosen break once it has been confirmed, the party leader must immediately advise us on 01834 842377.  Your notice of cancellation will only be effective when it is received by the us, at which time you will be given a cancellation number relating to the date and time of your call.  You must keep this for reference.  The cancellation charges as set out above will apply.

Changes and cancellation by us: If there is a change to or cancellation of your booking we will pass on the new details to you as soon as possible.

Insurance:  You are strongly recommended to take out personal travel insurance for all members of your party.  It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies.

Force majeure:  Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid.  Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Complaints and problems:  In the event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform us.  Any verbal notification must be put in writing to the hotel’s general manager (Mr Thomas) within 28 days of the end of your stay giving your booking reference and full details of your complaint.  

Behaviour:  When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party.  Full payment for any such damage or loss must be paid direct at the time to the hotel.  Smoking is now totally prohibited in all the hotel. This includes guest rooms, corridors, bars and lavatories.  Anyone found smoking in a guest room will be politely asked to stop as they will be breaking the law.  There is a significant room recovery fee for guests who do not comply in order to cover the extensive cost of restoring guest rooms to a smoke-free condition.  A list of standard charges is available on request.  The Belgrave Hotel reserve the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in their reasonable opinion.  No refunds will be given.  Furthermore, the Belgrave Hotel Tenby Limited shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.

Special requests and medical problems:  If you have any special request, you must advise us at the time of booking.  Although we will endeavour to pass any reasonable requests on to the relevant department, we regret that we cannot guarantee any request will be met unless we have written to you with specific confirmation that it will.  Confirmation that a special request has been noted by us or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.  We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request.  All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.  If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements.  In any event, you must give full details in writing at the time of booking.  If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your reservation or, if full details are not given at the time of booking, cancel the booking when we become aware of these details.  We do therefore strongly recommend you check with hotel directly before booking to ensure the hotel can meet all your requirements.

Guide dogs are welcome at The Belgrave Hotel, but please make us aware of your requirements at the time of booking.

Travel documents:  You are responsible for having all proper travel documents and vouchers.  If you are unable to travel or complete a stay by reason of not having proper documents you will not be entitled to any refund and we will not be liable for any cost or expense that you may incur as a result.

Hotel information:  Our photographs are intended to give you a general impression of the hotel.  Variations occur from room to room.  We may have to redecorate or refurbish when you are visiting, which may mean the temporary closure of public rooms or facilities.  

Meals:  Bed and Breakfast means breakfast is the only meal included in the price.  This may be a full traditional or continental breakfast.  You will be advised at the time of booking.  Dinner, Bed & Breakfast means breakfast and evening meal (or a la carte allowance) are included in the price.  If you have any special dietary requirements please let us know in advance, but note we cannot guarantee that we can satisfy your request.

Rooms & facilities:  Rooms may be twin or double.  A double bed may consist of twins pushed or joined together.  Rooms may be allocated in any part of the property (including annexes, new extensions).  Please note that rooms sleeping three/four persons may offer any combination of single, double and foldaway beds. We do have specific single rooms and these are likely to be small.  On the other hand, we may allocate a twin or double for use as a ‘single’ room.  A single room supplement may be payable, and this will be advised to you before booking.

All rooms are Non-smoking bedrooms.

Check-in:  On arrival, your room is normally available after 1pm, but cannot be guaranteed.  If you plan to arrive after 6pm please advise us directly by calling 01834 842377.  Failure to confirm late arrival with the hotel may result in your room being resold, and our cancellation terms will apply.

Car parking: You will find limited free parking at the hotel, parking is on a first come first served bases.

Lift: Our lift goes to half landings only so there are steps to and from the lift.  Luggage assistance is available on request.

Website and pricing details: Please note, the information and prices shown on this website may have changed by the time you come to book your arrangements.  Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.

Tourist attractions:  Please check that attractions are open prior to travelling to the venue.  The information contained on our website is correct to the best of our knowledge.  Our website descriptions may refer to activities which are available in the area you are visiting. We have no involvement in any such activities, which are neither run, supervised nor controlled in any way by us.  They are provided by local operators who are entirely independent of us.  They do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities.  We cannot guarantee accuracy at all times of information given in relation to such activities or about the area you are visiting generally (except where this concerns the services which will form part of your contract with the hotel) or that any particular excursion or activity which does not form part of your contract with the hotel will take place as these services are not under our control.

For More information please contact The Belgrave Hotel on 01834 842377

The Belgrave Hotel, The Esplanade, Tenby, Pembrokeshire, SA70 7DU, Tel: 01834 842377